Domain Application Catalog

Accountable

Team "Schedar"

Delegator

Business Operations (Management)

Team Facilitator

Nicolas Bigler

Product Owner

Liene Luksika

Tech Alignment

Gabriel Saratura

Purpose

Our customers need databases, search, cache and similar services, as well as "Developer Tooling as a Service", consumable via self-service, to do DevOps and run their applications reliably in production, or offer such services at scale. On VM only clouds or for on-premises installations, there are no cloud provider services available for this.

We therefore need to broker cloud services, and also build, run and support self-made services, so that we can offer both in a unified way, as VSHN products.

Stakeholders

  • Company that needs software for their business

  • Software Developers

  • Provider with instances at Scale

Key Deliverables

VSHN Application Catalog, consisting of:

  • Brokered Cloud Services

  • Services made by VSHN

  • Framework

Key Responsibilities

  • Requirements for Services from stakeholders are understood, fed and decided in product management.

  • Products defined in needed detail, including SLIs and SLOs.

  • Automation Framework built and maintained.

  • Defined Services are engineered.

  • Code and documentation for all Services maintained.

  • Customer Services operated towards defined SLOs.

  • Customers receive support according to (Support Plans).

Definition of Done

  • All used services are visible and automatically billed, no manual interventions needed.

  • Unified way (API) for customers and VSHNeers to self-service provision and configure services.

Definition of Run

  • Service used by customers up and running according to SLI / SLO definition.

External Constraints

  • Product Roadmap

    • Defines which service, and major features, to build next

    • Defines which clouds to focus on

  • Tech Radar (Technology Alignment)

Delegator Responsibilities

  • Ensure product management gives clear roadmap.

Dependencies

VSHN Products

  • APPUiO Cloud

  • APPUiO Managed OpenShift

  • APPUiO Managed Kubernetes Services

External

  • Cloud Provider Services

  • OSS Projects and Software Vendor contracts

VSHN Internal Services

  • Finance

  • People Operations

  • VSHN Canada timezone coverage support

Key Resources

  • Application Catalog Framework

  • Project Syn

  • Inventory of all running services

  • SLO Monitoring System

Mindset, Skills and Capabilities

Skills

  • System Engineering

  • Cloud Architecting (expert knowledge)

  • API / Kubernetes Operator Software Development

  • Kubernetes

  • Cloud Provider specific knowledge

  • Major Database Systems (as Server Admin)

Mindsets

  • Product and SLO oriented

  • Eager to learn and develop skills for the technology

Monitoring and Evaluation

Review (usually Peer Review) every 2 months with the Management.

Accountable Team

Schedar

This domain is tracked and reviewed as VIP-277