Inside Sales
The Inside Sales is responsible for a successful sales process. They’re the central pivot to ensure good communication between all parties involved.
Duties
-
As an Inside Sales you help our customers and partners to become successful with VSHN.
-
After the initial contact through the Business Development Manager, you take responsibility for opportunities and accompany potential customers through the sales process until closing.
-
You create customer offers based on Solution Architect’s analysis of customer requirements, Engineering ("what") and Project Management ("when").
-
You manage the administrative sales process and ensure that future customers receive the best service during the sales process.
-
You make sure all quotations and contracts are filed properly, support both VSHNeers and customers in these matters and take care of the follow-up and coordination of inquiries and tenders.
-
You coordinate meetings and workshops with our customers and engineers.
-
Your goal is to create successful and satisfied customers who stay with VSHN for a long time, grow with us and recommend us to others.
Dependencies
-
Collaboration with other roles: Service Manager, Engineers, Sales, Sales Architect, Customer Success Manager.
Evaluation Criteria
For the sales process
-
Customer receives feedback in a timely manner.
-
Up-to-date sales pipeline.
-
All parties involved are coordinated and up-to-date.
-
Responsible for tracking, maintaining and keeping Contract Management up to date.
Out of scope
An Inside Sales isn’t:
-
A project manager for the customer.
-
The one having technical knowledge of the client’s platform or services. See Service Manager.
-
The one who handles technical tasks for the client. See Engineering.
-
Answering technical questions. See Engineering.
-
Looking after existing customers. See Customer Success Manager.