Domain APPUiO Managed OpenShift 4 & APPUiO Cloud

Accountable

Team "Aldebaran"

Delegator

Business Operations (Management)

Team Facilitator

Elia Ponzio

Product Owner

Christian Häusler

Tech Alignment

Simon Gerber

Purpose

To run their workloads, our customers, and we to do AppOps, need Kubernetes. Strategically, VSHN uses and is known for Red Hat OpenShift. On Clouds where we can’t get OpenShift (or Kubernetes) from the provider, for on-prem installations or where we want to offer OpenShift namespaces as a service, we have to build and run dedicated clusters in VMs.

We therefore need to develop and maintain how to most effectively do OpenShift in VMs and with that design, build, and configure clusters and their environment according to customer needs and reliably run them as a managed service. With that, VSHN AppOps and our customers don’t need to care about getting and running Kubernetes clusters.

Stakeholders

  • Company that needs software for their business

  • Software Developers

  • Provider with instances at Scale

Key Deliverables

Key Responsibilities

  • Customer Requirements for dedicated clusters continuously understood.

  • Setups of dedicated clusters architected and continuously reviewed according to changing requirements.

  • Recurring maintenance and operations tasks standardized and automated to a useful level.

  • Existing instances of standardized building blocks maintained and migrated when needed.

  • Customer Services operated towards defined SLOs.

  • Customers receive support according to (Support Plans).

Definition of Done

  • All used services are visible and automatically billed, no manual interventions needed.

  • Unified way (API) for customers and VSHNeers to self-service provision and configure services where applicable (for example APPUiO Cloud).

Definition of Run

  • Service used by customers up and running according to SLI / SLO definition.

External Constraints

Delegator Responsibilities

  • Ensure product management gives clear roadmap.

Dependencies

VSHN Internal Services
  • Finance

  • People Operations

  • VSHN Canada timezone coverage support

Key Resources

  • Project Syn

  • Inventory of all running services

  • SLO Monitoring System

Mindset, Skills and Capabilities

Skills
  • System Engineering

  • OpenShift (as Sysadmin)

  • Kubernetes

  • Linux Admin

  • Terraform

  • Software Development (Go, Python)

Mindsets
  • Product and SLO oriented

  • Customer Project thinking

Monitoring and Evaluation

Review (usually Peer Review) every 2 months with the Management.

Accountable Team

Aldebaran


This domain is tracked and reviewed as VIP-X