DevOps Engineer

Delegator

The Team and its Product Owner

Role Keepers

Contact

Purpose

The DevOps Engineer role is essential for developing VSHN products and solutions according to customer needs, as determined by the Product Owners and Solution Architects. By building implementations of solutions and new product features, this role ensures that the product fulfils its requirements and works reliably. By providing techincal expertise directly to customers, this role helps customers unlock the value of VSHN’s products and solutions.

Key Responsibilities

List the essential responsibilities assigned to this role.

  • Understand the product, its architecture and technical implementation, its applications and limitations.

  • Contribute to implementing product features or solutions according to requirements in a maintainable, sustainable fashion.

  • Provide technical background and expert opinions to Product Owners and Solution Architects.

  • Provide technical support to customers in support tickets.

  • Contribute to ensuring that the product works reliably at all times, and to providing solutions swiftly if disruptions do occur.

  • Participate in the team’s work planning, operational decision-making and governance, providing technical background where useful.

  • Support the Product Owner with technical knowledge for the purpose of backlog item creation.

  • Contribute to increasing team efficiency, tooling, and automation.

Stakeholders and Key Deliverables

Whom does this role deliver value to, and what do they need from this role?

Product Owner of the Engineer’s team

  • Technical knowledge about the product and its architecture.

  • Implementation of new features or solutions.

Solution Architects of the Engineer’s team

  • Support with implementation of customer solutions.

Customer

  • Technical knowledge and support for specific questions (via ticket).

  • Response to incidents (as defined in customer contract).

  • Continuous development of product features and solutions.

Team

  • Active contribution to the team’s work backlog.

  • Active contribution to product reliability and incident handling within the team.

  • Active contribution to the team’s work planning, operational decision-making and governance.

  • Sharing of technical knowledge

  • Documentation of product architecture and technical procedures

Account Management

  • Documentation of product features and limitations

Dependencies

Who and what does this role depend on?

Product Owner of the Engineer’s team

  • This role depends on the Product Owner for actionable backlog items and prioritization of work.

  • The Product Owner provides requirements for new features that are to be developed, and for new solutions that are to be built for customers.

Scrum Master of the Engineer’s team

  • The Scrum Master provides a functioning framework, within which a team’s DevOps Engineers can perform their work and collaborate effectively.

Team

  • This role depends on the team for collaboration, documentation and knowledge sharing.