Domain Canada Operations
Delegator | Collaboratively by Stakeholders |
|---|---|
Accountable | Team Vega:
|
Contact | #vega Team Chat |
Purpose
| This domain describes the follow-the-sun location-specific aspects only. The other domain of Team Vega is Cloud Provider based Services. |
VSHN Canada in Vancouver was founded primarily to offload plannable Swiss night work to our first follow-the-sun location. This doesn’t fully utilize the capacity of the personnel we have in Vancouver. This brings the opportunity for them to also do other work for VSHN.
We therefore have a team that offers their capacity and skills to all other VSHN teams and also takes on maintenance and proactive operations ownership of certain services.
Stakeholders and Key Deliverables
Whom does this domain deliver value to, and what do they need from this role?
- All Tech Teams at VSHN
Planned work capacity during CH nighttime (not limited to maintenance work)
Capacity for 24x7 Operations Organization – follow-the-sun concept
- Sales and Account Management
Sales and Account Management supporting capacity
Key Responsibilities
- Technical
Planned tasks for VSHN tech teams
- Non-technical
Define the requirements and keep the dialogue with other VSHN Teams on how work is handed over to VSHN Canada
Sales and Account Management support
Support in entering the market to sell VSHN services in North America
Mindset, Skills and Capabilities
Debug and work around issues for all VSHN-provided services during incidents
Triage and first response to support requests
Execution of planned technical tasks for other VSHN tech teams, with preparation
- Non-Technical Skills
Sales Offering
Account Management and Project Management
Customer Communication
Asynchronous planning and work review
Key Challenges
Planning, working, and staying connected across a major timezone gap
Staying culturally connected with VSHN Switzerland, being involved in cross-company decisions that affect VSHN CA or where contributions are needed
Staying up-to-date on the technical skills and innovation within all VSHN Value Stream Teams