Domain Canada Operations

Delegator

Collaboratively by Stakeholders

Accountable

Team Vega:

Contact

#vega Team Chat

Purpose

This domain describes the follow-the-sun location-specific aspects only. The other domain of Team Vega is Cloud Provider based Services.

VSHN Canada in Vancouver was founded primarily to offload plannable Swiss night work to our first follow-the-sun location. This doesn’t fully utilize the capacity of the personnel we have in Vancouver. This brings the opportunity for them to also do other work for VSHN.

We therefore have a team that offers their capacity and skills to all other VSHN teams and also takes on maintenance and proactive operations ownership of certain services.

Stakeholders and Key Deliverables

Whom does this domain deliver value to, and what do they need from this role?

All Tech Teams at VSHN

  • Planned work capacity during CH nighttime (not limited to maintenance work)

  • Capacity for 24x7 Operations Organization – follow-the-sun concept

Sales and Account Management

  • Sales and Account Management supporting capacity

Key Responsibilities

Technical

  • Planned tasks for VSHN tech teams

Non-technical

  • Define the requirements and keep the dialogue with other VSHN Teams on how work is handed over to VSHN Canada

  • Sales and Account Management support

  • Support in entering the market to sell VSHN services in North America

Mindset, Skills and Capabilities

  • Debug and work around issues for all VSHN-provided services during incidents

  • Triage and first response to support requests

  • Execution of planned technical tasks for other VSHN tech teams, with preparation

    Non-Technical Skills

  • Sales Offering

  • Account Management and Project Management

  • Customer Communication

  • Asynchronous planning and work review

Key Challenges

  • Planning, working, and staying connected across a major timezone gap

  • Staying culturally connected with VSHN Switzerland, being involved in cross-company decisions that affect VSHN CA or where contributions are needed

  • Staying up-to-date on the technical skills and innovation within all VSHN Value Stream Teams