Emergency Communication Channels
In case of an emergency, usually technically and widespread, follow these few simple steps to establish the communication channel(s) or to find the right one.
Please note that this page doesn’t replace the official Business Continuity Management (BCM) Plan. |
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Join the VSHN Company Zoom room, the same as used for company meetings.
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If needed ping other VSHNeers via the on-call number or use OpsGenie to send an alert.
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Define who will be the Incident Commander (usually and if possible someone who is already doing Responsible Ops) and announce this in the channels (Chat and Zoom).
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Regularly update status.vshn.net or status.appuio.cloud during solution finding (get help from someone who is not involved in problem fixing).
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If an incident lasts more than 2 hours inform the Management and/or the CISO.
From now on follow the Business Continuity Management (BCM) Plan.