VSHN Handbook
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VSHN Handbook

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  • VSHN Handbook
  • Organization
  • Customer Solutions
  • 24x7 Operations
  • On-Call
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On-Call

Every active engineer in our solution and product teams has the duty to participate in the on-call organization after their trial period.

Exemptions from this duty have to be requested from People Operations (for example medical reasons). People Operations review active exemptions every 6 months if reasonable.

Important wiki pages

  • On-Call Guide

  • Prepare for On-Call

  • VIP-144 - On-Call Organization (compensation documented here)

24x7 Operations Information Security Management

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