VSHN Handbook
VSHN
Main website Handbook Knowledge Base Products Portal Help APPUiO Cloud Docs AppCat Docs Project Syn K8up

VSHN Handbook

    • Home
    • Working Together
      • Culture Overview
        • Decision Making
          • Operations vs. Governance
        • Company Alignment
        • Changing Things
        • Leadership
        • Semi-Autonomous Teams
        • FAQs
      • Your First Day
      • Everyday Life
      • Language
      • Weekly Company Meeting
      • Communication Principles
      • Communication Channels
        • Emergency Communication Channels
      • Learning & Reflection
      • One on Ones
      • Personal Coaching
      • Team Retrospectives
      • Conflict Resolution Process
      • HackDay
      • VSHN Connect
      • Working with Contractors
      • Meetings
        • Meeting Schedule
      • Office Hours with Management
      • How to Answer Phone Calls
      • Customer Communication Guidelines
      • Incident Handling
    • Workplace
      • Working remotely
      • Personal Hardware Budget
      • Personal Workplace Budget
      • The Zurich office
        • Office Life
        • Meeting Rooms
      • The Vancouver office
    • PeopleOps
      • Leave Requests
      • Work Hours
      • Holidays
      • Sick Leave
      • Pay Slips and Overtime
      • Timetracking
      • People Pulse and Feedback
        • eNPS
      • Personal Education
      • Trial Period
      • Disciplinary Process
      • Performance Improvement Plans
      • Salary System
        • Employee Benefits
      • Apprenticeships
      • Anti-Harassment Policy
      • What to do if someone is behaving in a non-VSHNary way?
      • SARS-CoV-2 - COVID-19
      • Living and working in Canada
        • Swiss VSHNeers working in Canada
        • VSHNeers Flat Vancouver
        • Visits to the Headquater in Zurich
    • Identity
      • Vision
      • Key Drivers
        • Key Drivers FAQ
      • Key Deliverables
      • Customer Segments
      • Unique Value Proposition
      • Key Challenges
      • Values
      • Company Focus
      • Tech Strategy
      • Product Portfolio
    • Organization
      • Value Stream Domains
        • AppOps & AppFlow
        • Application Catalog
        • APPUiO Managed OpenShift 4 & APPUiO Cloud
        • Managed Server based Services
      • Supporting Domains
        • Canada Operations
        • Business Management
        • Products
          • Product Roadmap
          • Product Maturity
        • Team Development
        • Technology Alignment
          • Tech Radar
        • Marketing & Sales
          • Marketing
            • Developer Relations
            • Chief Marketing Officer
          • Product Management
            • Product Manager
          • Sales & Account Management
            • Sales On-Boarding Process
            • Business Development Manager
            • Deciding to Deliver: Sales Offering
            • Project Management
            • Solution Architect
            • Inside Sales
            • Customer Account Manager
            • Requirements Engineering and Solution Design
          • Partner Management
        • Customer Support
          • Customer Support Lead
          • 24x7 Operations
          • On-Call
          • Planned Work Workflow
          • How to do Avior Triage and Support
        • Central Services
          • Office Management
          • Finance
          • Procurement
          • People Operations
          • People Operations Admin
            • People Care
            • Debt / Criminal Register Excerpts
          • Corporate IT
            • Corporate Services Strategy
            • Corporate IT Lead
            • Corporate IT Project Manager
          • Legal & Compliance
          • Recruiting
            • Recruiting Principles
            • Reverse Interview
            • Recruiting Process
              • Pre-screening
              • 1st Meeting
              • 2nd Meeting
              • Onboarding
        • Compensation Domain
        • Information Security Management
          • CISO
        • VSHN Canada
          • General Manager Canada
        • VSHNeer Success
          • Mentor
      • Teams
      • Work Groups
        • Products
        • Team Development
        • Technology Alignment
        • Management
      • Roles
        • Customer Support Lead
        • Team Facilitator
          • Scrum Master
        • Tech Alignment
        • Product Owner
        • Agile Coach
        • DevOps Engineer
        • Responsible Ops
          • Ticket Triage
          • How we Work With Tickets
          • Phone Duty
          • Organizing Help for Other Teams
          • Collaboration with VSHN Canada
        • Apprentice Owner
        • Apprentice Professional Education
        • Apprentice Technical Mentor
        • C-Level (External Use)
    • Patterns and Concepts
      • Domains
        • Domain Reviews
        • Interest Groups
      • Fundamental Business Principles
      • Some S3 Patterns at VSHN
        • Understand and Assign Drivers
        • Respond to Organizational Drivers
        • Create Proposals
        • Governance Meeting
          • Resolve Objections
        • Evaluate and Evolve
        • VSHN Improvement Proposals
          • How to create VIPs
      • Definition of Cloud Native
      • Definition of Cloud Infrastructure
      • Tracking OKRs
    • Tools and Hardware
      • Documentation
      • Jira
        • Project Management and Planning
          • Issue Types for Project Management
          • Project States
          • Project and Operations Reporting
        • Service Desk Workflow
      • Brand Guide
      • Worklogs
      • Groupware
        • Mail
        • Calendar
      • Git
      • GitLab
      • GnuPG
        • GnuPG and Evolution
        • GnuPG and GitLab
      • File Storage
      • Merge Requests
      • Chat Channels
      • Zoom Phone
      • Password Tools
        • Passbolt
          • Passbolt User Documentation
        • Recommended Password Managers
        • Generate a Password
      • Troubleshoot Docking Stations
      • Videoconferencing Guidelines
      • Licensing Guidelines
      • Various Links
    • Terminology
    • ISMS Policies
      • Acceptable Use Policy
      • Development Security Policy
      • Security Incident Management Process
      • Physical Security Policy
      • Annex to the declaration of confidentiality
    • Downloads
      • PDF
      • EPUB
      • man page
    • About
      • Contributing
      • Change Log
      • License
      • Colophon
VSHN Handbook default
  • VSHN Handbook
    • default
  • VSHN Handbook
  • Organization
  • Supporting Domains
  • Customer Support
  • On-Call
Edit this Page

On-Call

Every active engineer in our tech teams has the duty to participate in the on-call organization after their trial period.

Exemptions from this duty have to be requested from People Operations (for example medical reasons). People Operations review active exemptions every 6 months if reasonable.

Important wiki pages

  • On-Call Agreements

  • On-Call Guide

  • Prepare for On-Call

  • VIP-144 - On-Call Organization (compensation documented here)

24x7 Operations Planned Work Workflow

Copyright © VSHN 2023 – All Rights Reserved. Privacy Policy, Imprint, and Contact.