How to Troubleshoot Docking Stations

If you don’t use our standard docking station configuration and have problems with it use the steps below to troubleshoot.

Problem: Screen Flickering

  • If the display is connected via DisplayPort then change the DisplayPort version.

  • Check cable.

  • Check screen refresh rate.

  • Update all drivers for the laptop.

  • Update dockingstation driver.

Problem: Screen Is Detected but Remains Black

  • Unplug the monitor and plug it back in.

  • Disconnect the docking station from the power and wait until the monitor goes into sleep mode and then reconnect the dock.

Problem: Ethernet Is Not Working

  • Use a different cable.

  • Disconnect the docking station from the laptop and connect it again.

  • Make sure the cable is connected to the dock and the router.

Problem: USB ports are not recognized by the docking station

  • Disconnect the docking station from the system and connect it again.

  • Try another USB port.

  • Unplug the power supply and plug it in again.

Problem: Mac Does Not Support DisplayPort Version 1.2