eNPS Surveys

We’ve noticed that some VSHNeers have had difficulties assessing their eNPS score in our one-time and pulse surveys, even when we used different tools for this purpose. This has resulted in some VSHNeers either not participating or giving low scores even if they are not 'detractors.' Consequently, the metric hasn’t accurately reflected our current standing. On this page, we aim to clarify what eNPS means and how to personally assess your score.

We don’t have an automated eNPS survey at the moment, see People Pulse. Currently we create on-demand surveys to assess eNPS (or maybe a better metric in the future) periodically.

What eNPS is

The Employee Net Promoter Score (eNPS) is a metric used to assess employee loyalty and overall satisfaction within a company. Based on a scale from 0 to 10, it categorizes employees into 'Detractors,' 'Passives,' and 'Promoters,' reflecting their level of satisfaction and engagement at work. This anonymous survey is an invaluable tool for understanding employee sentiment and identifying areas of improvement. Ultimately, eNPS aids in shaping a more positive and productive work environment.

lattice enps scores
Avoid choosing the middle score just because you are unsure.
Unlike a linear scale often used in surveys, the eNPS scale from 0-10 doesn’t view the midpoint (5) as neutral. Instead, scores of 0-6 are considered negative ('Detractors'), reflecting dissatisfaction, 7-8 are seen as passive or neutral ('Passives'), and only 9-10 are viewed as positive ('Promoters'). This non-linear scale emphasizes the importance of aiming for high employee satisfaction, where being merely 'satisfied' isn’t the goal but rather achieving enthusiasm and strong engagement.

How to assess your score

When choosing a score from 0 to 10 in the survey, please consider your overall experience at the company, including your relationships with colleagues, your role and responsibilities, the company culture, (self-)management and leadership in and around your team, opportunities for growth, etc. Below is a guide to help you select the most appropriate score:

Detractor 0-6

If you choose a score between 0 and 6, you’re classified as a 'Detractor.' Detractors may feel unsatisfied with their work experience. You may choose a score in this range if you feel disengaged, apathetic, or have negative feelings about your role or the company.

Passive 7-8

If you select a score of 7 or 8, you’re classified as 'Passive.' Passives are generally satisfied with their work but might not feel a strong emotional connection to the company or role. If you believe there are aspects of your work life that could be improved, or if you’re not as excited about the company as you could be, you might choose a score in this range.

Promoter 9-10

If you give a score of 9 or 10, you’re a 'Promoter.' Promoters are highly satisfied and enthusiastic about their work and the company. You might choose a score in this range if you love your role, see a clear future with the company, and would likely refer people from your network to open roles here - people who you believe would be a great fit for our unique culture.

The eNPS is not a test, and there are no right or wrong answers—only your honest opinion matters. This survey is completely anonymous and is designed to help us make improvements where necessary to ensure everyone has a positive and rewarding work experience.