Corporate IT
Taking care of tools and services which VSHNeers use on a daily basis, helping them to do their job as efficiently as possible.
Accountable |
Corporate IT Workgroup |
|---|---|
Lead |
Role keeper of Corporate IT Lead |
Delegator |
Purpose
We have many tools and services throughout the company that are used by many or all VSHNeers or serve processes and workflows that are required by our business. Our engineers on the value stream teams could care about these systems, but they should focus on the work that generates our primary value and business. Non-technical people at VSHN often don’t know how to help themselves when it goes beyond the normal use of our tools.
We need a way to take care of all the IT systems, tools, and processes at VSHN, continually evolve them according to actual (future) need and support the users, so that the VSHN business runs smoothly, grows and people can work efficiently.
Key Responsibilities
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Maintenance and Upgrade of Corp IT systems to have up-to-date functionality and availability.
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Security of Corp IT systems and data.
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Requirements Engineering, Evaluation, Planning and Implementation of new IT Tooling.
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Users (primarily VSHNeers) get help when unclear how to use our tooling.
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Implementation and Changes of business processes and workflows in our IT Tooling (fore example Ticketsystem, ERP), if not maintained by the users themselves.
Key Deliverables
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Usable IT systems, tools and services which VSHNeers use on a daily basis, helping them to do their job as efficiently as possible.
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Usable business workflows and processes in our tooling.
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User usage Support.
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A go-to-person for Corp IT for all VSHNeers and the Delegator on the non-technical level.
Constraints
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Corporate Services Strategy: What services and software we use or prefer.
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Budget as given by Management.
Evaluation Criteria
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VSHNeers have working tooling they need to do their daily work.
This domain is tracked and reviewed as VIP-96