Custom Solutions

Delegator

Collaboratively by Stakeholders

Accountable Team(s)
Polaris → Server Based Services
Nunki → Kubernetes Based Services
Vega → Cloud Provider Services

Accountable Role(s)
Strategy and "Product" Ownership
Solution Architects

  • Alexander Dehmel

  • André Keller

  • Gabriel Mainberger (main role)

  • Sandro Kaspar

  • Stephan Feurer

  • Tobias Kaufmann (main role)

Purpose

This domain covers the overall scope of the customer solution business teams and their roles. Refer to the individual team domains for more specific information.

As defined in our Overall Business Strategy, we close the gap between VSHN Products and the unique needs of our customers. We combine VSHN Products and third-party offerings with standardized and custom Building Blocks to deliver complete Solutions on an ongoing basis—typically as subscriptions and managed services.

Stakeholders and Key Deliverables

Whom does this domain deliver value to, and what do they need from this role?

Customers

  • We design, offer, and deliver complete solutions tailored to the customer’s technical business needs.

  • We add value and bridge the gap between their requirements and VSHN standard products.

  • We provision and help customers use cloud service provider products to address their technical business needs.

VSHN Product Value Streams

  • In the scope of Solutions, we provide the missing pieces and support so products can be used for the customer’s use case.

  • We provide Solution Architecting to support the sales process of VSHN Products and lead the technical onboarding project.

Key Responsibilities

  • Requirements engineering and Sales Support

  • Solution design, documentation, and review

  • Standardization, development, and operation of solution building blocks and required base services and infrastructure

  • Building solutions, including technical project coordination

  • Operations of solutions for managed services

  • Support of Solutions

  • 24x7 incident response and support

Non-Responsibilities

  • Operation and support of VSHN Products

  • Ongoing support, consulting, or engineering not related to the custom solution

Dependencies

VSHN Product Value Streams

  • Usable VSHN Products as defined – we act as the "internal" customer.

  • Deeper technical requirements engineering, design, and technical project lead for product integration.

Customer (Key) Account Manager

  • Overall customer account management

  • Expectation management based on the defined solution

  • Project budget, high-level timeline, and scope control

Inside Sales

  • Offering of newly defined solutions

  • Offering of changes to existing solutions

Skills and Mindsets

Mindsets

  • Striving for a good balance between managed service, consulting and custom solution thinking

  • Personal customer relationships

  • Individual Customer focus, we don’t build products but balance reusability