Corporate IT

Delegator

Collaboratively by Stakeholders

Role Keeper

vacant

Purpose

We have many tools and services throughout the company that are used by many or all VSHNeers or serve processes and workflows that are required by our business. Our engineers on the value stream teams could care about these systems, but they should focus on the work that generates our primary value and business. Non-technical people at VSHN often don’t know how to help themselves when it goes beyond the normal use of our tools.

VSHN needs dedicated capacity to lead Corporate IT tooling and process decisions, drive hands-on implementation, maintain an overview of tools and systems, administer software, and support VSHNeers.

Key Responsibilities

  • Governance of Corporate IT strategy and tooling selection

  • Ownership of all VSHN IT tools, both on-premise and SaaS, including maintenance and upgrades

  • Ownership and prioritization of the Corporate IT operational backlog

  • Requirements Engineering based on organization and business process needs, project planning and coordination

  • Corporate IT recurring and one-time cost ownership for budgeting, in collaboration with Finance Role

  • Operational tasks and user support

  • Security of Corporate IT systems and data

Stakeholders and Key Deliverables

VSHNeers

  • IT tooling, working according to VSHNeer and buisness process requirements

  • Working office IT infrastructure

  • Usage support to IT Tooling

PeopleOps
Finance

  • Budget numbers for overall VSHN budget

  • Cost-saving measures for unnecessary IT tools or resources.

CISO and ISM Governance

  • Corp IT running secure systems and implementing controls within the requirements and constraints of our ISMS.

(External) Constraints

  • Commitment of capacity from other teams to do operational work

  • Corporate Services Strategy: What services and software we use or prefer

  • Budget as provided by Finance Role

This role is tracked and reviewed as VIP-250