VSHN Handbook
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VSHN Handbook

    • Home
    • Working Together
      • Culture Overview
        • Decision Making
          • Operations vs. Governance
        • Company Alignment
        • Changing Things
        • Leadership
        • Semi-Autonomous Teams
        • FAQs
        • No Top-Management
      • Your First Day
      • Everyday Life
      • Language
      • Communication Principles
      • Communication Channels
        • Emergency Communication Channels
      • Learning & Reflection
      • One on Ones
      • Personal Coaching
      • Team Retrospectives
      • Conflict Resolution Process
      • HackDay
      • VSHN Connect
      • Working with Contractors
      • Meetings
        • Meeting Schedule
    • Workplace
      • Working remotely
      • Personal Hardware Budget
      • Personal Workplace Budget
      • The Zurich office
        • Office Life
        • Meeting Rooms
      • The Vancouver office
    • People Operations
      • Onboarding & Trial Period
      • Time Tracking
        • Working Hours Policy
      • Time Off Requests
        • Time Off Policy
        • Being Away Checklist
        • Sick Leave Checklist
      • Expenses
      • Personal Budget Approvals
      • Pay Slips and Overtime
      • People Pulse and Feedback
        • eNPS
      • Debt / Criminal Register Excerpts
      • Personal Education
      • Employee Terminations
      • Disciplinary Process
      • Performance Improvement Plans
      • Salary System
        • Employee Benefits
      • Apprenticeships
      • Anti-Harassment Policy
      • What to do if someone is behaving in a non-VSHNary way?
      • SARS-CoV-2 - COVID-19
      • Living and working in Canada
        • Swiss VSHNeers working in Canada
        • VSHNeers Flat Vancouver
        • Visits to the Headquarter in Zurich
    • Identity
      • Values
      • Key Challenges
      • Tech Strategy
      • VSHN Offerings - Portfolio
      • Corporate Social Responsibility Policy
    • Organization
      • Core Business Processes
      • Value Streams
        • Application Catalog
        • Servala
        • Managed OpenShift & APPUiO
        • Custom Solutions
          • Kubernetes based Services
          • Server based Services
          • Cloud Provider Services
      • Supporting Domains
        • Products
          • Product Roadmap
          • Product Maturity
        • Canada Operations
          • Collaboration with VSHN Canada
        • Technology Alignment
          • Tech Radar
        • Marketing & Sales
          • Marketing
        • Central Services
          • Office Management
          • Legal & Compliance
      • VSHN Canada
      • Customer Request Handling
        • Service Desk Workflow
        • Incident Handling
        • How to Request Handling (outdated)
        • How to Answer Phone Calls
        • Customer Communication Guidelines
      • 24x7 Operations
        • On-Call
      • Teams & VSHNeers
      • Work Groups
        • Technology Alignment
      • Roles
        • Finance
          • Finance Operations
          • Procurement
        • People
          • Compensation
          • People Operations
          • Recruiting
            • Recruiting Principles
            • Reverse Interview
            • Recruiting Process
              • Pre-screening
              • 1st Meeting
              • 2nd Meeting
        • Customer Support Lead
        • Organizational Development
        • Team Facilitator
        • Tech Alignment
        • Product Manager
        • Product Owner
        • Partner Management
        • Engineer
        • C-Level (External Use)
        • CISO
        • ISM Governance
        • VSHN Connect Host
        • Onboarding Buddy
        • Corporate IT Role
        • Marketing
          • Developer Relations
          • Chief Marketing Officer
        • Sales Development Representative (SDR)
        • Sales
        • Customer Account Manager
        • Solution Architect
          • Requirements Engineering and Solution Design
        • VSHN Canada
          • General Manager Canada
      • Communities of Practice
      • Interest Groups
    • Patterns and Concepts
      • Domains
        • Domain Reviews
      • Fundamental Business Principles
      • Some S3 Patterns at VSHN
        • Understand and Assign Drivers
        • Respond to Organizational Drivers
        • Create Proposals
        • Governance Meeting
          • Resolve Objections
        • Evaluate and Evolve
        • VSHN Improvement Proposals
          • How to create VIPs
      • Definition of Cloud Native
      • Definition of Cloud Infrastructure
      • Definition of Managed Service
      • Tracking OKRs
    • Tools and Hardware
      • Corporate Services Strategy
      • Documentation
      • Jira
        • Planned Work
        • Service Desk Workflow
        • Project Management and Planning
          • Issue Types for Project Management
          • Project States
          • Project and Operations Reporting
        • Jira - Tips and Tricks
      • Brand Guide
      • VSHN Central
        • Odoo 16 Tips and Tricks
      • Groupware
        • Mail
        • Calendar
      • Git
      • GitLab
      • GnuPG
        • GnuPG and Evolution
        • GnuPG and GitLab
      • File Storage
      • Merge Requests
      • Chat Channels
      • Zoom Phone
      • Password Tools
        • Passbolt
          • Passbolt User Documentation
        • Recommended Password Managers
        • Generate a Password
      • How to Transfer Data Securely
      • Troubleshoot Docking Stations
      • Videoconferencing Guidelines
      • Licensing Guidelines
      • Various Links
    • Terminology
    • ISMS Policies
      • ISMS Scope
      • Information Security Policy
      • Risk Methodology
      • Acceptable Use Policy
      • Development Security Policy
      • Security Incident Management Process
      • Physical Security Policy
      • Disposal Policy
      • Supplier Security Policy
      • Certificate Usage
      • Annex to the declaration of confidentiality
      • 4 Eyes Deletion
    • About
      • Contributing
      • Change Log
      • License
      • Colophon
VSHN Handbook default
  • VSHN Handbook
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  • VSHN Handbook
  • Organization
  • Core Business Processes
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Core Business Processes

Our core business processes are no longer documented in the handbook.

See: Business+Processes / Flows

Organization Application Catalog

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