VSHN Handbook
VSHN
Main website Handbook Knowledge Base Products Portal Help APPUiO Cloud Docs AppCat Docs Project Syn K8up

VSHN Handbook

    • Home
    • Working Together
      • Work Culture Overview
        • No Top-Management
      • Your First Day
      • Everyday Life
      • Language
      • Communication Principles
      • Communication Channels
        • Emergency Communication Channels
      • HackDay
      • VSHN Connect
      • Working with Contractors
      • Meetings
        • Meeting Schedule
    • Workplace
      • Working remotely
      • Personal Hardware Budget
      • Personal Workplace Budget
      • The Zurich office
        • Office Life
        • Meeting Rooms
      • The Vancouver office
    • People Operations
      • Onboarding & Trial Period
      • Time Tracking
        • Working Hours Policy
      • Time Off Requests
        • Time Off Policy
        • Being Away Checklist
        • Sick Leave Checklist
      • Expenses
      • Personal Budget Approvals
      • Pay Slips and Overtime
      • People Pulse and Feedback
        • eNPS
      • Debt / Criminal Register Excerpts
      • Personal Education
      • Employee Terminations
      • Disciplinary Process
      • Performance Improvement Plans
      • Salary System
        • Employee Benefits
      • Apprenticeships
      • Anti-Harassment Policy
      • What to do if someone is behaving in a non-VSHNary way?
      • Living and working in Canada
        • Swiss VSHNeers working in Canada
        • VSHNeers Flat Vancouver
        • Visits to the Headquarter in Zurich
    • Identity
      • Values
      • Key Challenges
      • Tech Strategy
      • VSHN Offerings - Portfolio
      • Corporate Social Responsibility Policy
      • AI Manifesto
    • Organization
    • Processes
      • Core Business Processes
      • Collaboration with VSHN Canada
      • On-Call
      • Conflict Resolution Process
      • Recruiting Process
        • Pre-screening
        • 1st Meeting
        • 2nd Meeting
      • Customer Request Handling
        • Service Desk Workflow
        • Incident Handling
        • How to Request Handling (outdated)
        • How to Answer Phone Calls
        • Customer Communication Guidelines
      • Tracking OKRs
    • Principles and Patterns
      • Circles
      • Roles
      • Domains
      • C-Level (External Use)
      • Fundamental Business Principles
      • Definition of Cloud Native
      • Definition of Cloud Infrastructure
      • Definition of Managed Service
      • Recruiting Principles
      • Product Roadmap
      • Product Maturity
      • Communities of Practice
      • Team Retrospectives
      • Personal Coaching
      • One on Ones
      • Learning & Reflection
    • Tools and Hardware
      • Corporate Services Strategy
      • Documentation
      • Jira
        • Planned Work
        • Service Desk Workflow
        • Project Management and Planning
          • Issue Types for Project Management
          • Project States
          • Project and Operations Reporting
        • Jira - Tips and Tricks
      • Brand Guide
      • VSHN Central
        • Odoo 16 Tips and Tricks
      • Groupware
        • Mail
        • Calendar
      • Git
      • GitLab
      • GnuPG
        • GnuPG and Evolution
        • GnuPG and GitLab
      • File Storage
      • Merge Requests
      • Chat Channels
      • Zoom Phone
      • Password Tools
        • Passbolt
          • Passbolt User Documentation
        • Recommended Password Managers
        • Generate a Password
      • How to Transfer Data Securely
      • Troubleshoot Docking Stations
      • Videoconferencing Guidelines
      • Licensing Guidelines
      • Various Links
    • Terminology
      • Tech Radar
    • ISMS Policies
      • ISMS Context
      • ISMS Scope
      • Information Security Policy
      • Risk Methodology
      • Acceptable Use Policy
      • Development Security Policy
      • Security Incident Management Process
      • Physical Security Policy
      • Disposal Policy
      • Supplier Security Policy
      • Certificate Usage
      • Annex to the declaration of confidentiality
      • 4 Eyes Deletion
    • VSHN’s Circles and Roles
      • 🔘 AppCat Business
        • 🔘 Schedar
          • 👤 Engineer
          • 👤 Product Owner
          • 👤 Team Facilitator
        • 👤 Product Manager
      • 🔘 Platform Business
        • 🔘 Aldebaran
          • 👤 Chief Food Officer
          • 👤 Engineer
          • 👤 OKR champion
          • 👤 Product Owner
          • 👤 Security champion
          • 👤 Team Facilitator
        • 👤 Product Manager
      • 🔘 Servala Business
        • 🔘 Servala
          • 👤 Engineer
          • 👤 Product Owner
          • 👤 Team Facilitator
        • 👤 Product Manager
      • 🔘 Solution Business
        • 🔘 Nunki
          • 👤 Engineer
          • 👤 Product Owner
          • 👤 Team Facilitator
        • 🔘 Polaris
          • 👤 Engineer
          • 👤 Product Owner
          • 👤 Team Facilitator
        • 🔘 Vega
          • 👤 Engineer
          • 👤 Product Owner
          • 👤 Team Facilitator
        • 👤 Onboarding Buddy: New PO
        • 👤 Product Manager
        • 👤 Solution Architect
      • 🔘 24/7 Operations
        • 👤 24/7 Operations Representative
      • 🔘 Commercial
        • 👤 (Key) Account Manager
        • 👤 Developer Relations
        • 👤 Marketing
        • 👤 Partner Manager
        • 👤 Sales
        • 👤 Sales Development Representative
      • 🔘 Information Security
        • 👤 CISO
        • 👤 ISM Governance
      • 🔘 Tech Alignment
        • 👤 Tech Alignment Representative
      • 🔘 Finance
        • 👤 Finance
        • 👤 Finance Ops
        • 👤 Procurement
      • 🔘 People and Organizational Development
        • 👤 Compensation
        • 👤 OrgDev
        • 👤 People
        • 👤 People Operations
        • 👤 Recruiting
        • 👤 VSHN Connect Host
      • 🔘 Corporate IT
        • 👤 Corporate IT Delegate
        • 👤 Corporate IT Engineer
      • 🔘 Other Roles
        • 👤 Board
        • 👤 Legal & Compliance
        • 👤 Office Management
      • 🔘 VSHN Canada
      • 👤 Business Lead
      • 👤 Finance Lead
      • 👤 Organization Lead
    • VSHNeers Overview
    • About
      • Contributing
      • Change Log
      • License
      • Colophon
VSHN Handbook default
  • VSHN Handbook
    • default
  • VSHN Handbook
  • Processes
  • Core Business Processes
Edit this Page

Core Business Processes

Our core business processes are no longer documented in the handbook.

See: Business+Processes / Flows

Organization Collaboration with VSHN Canada

Copyright © VSHN 2026 – All Rights Reserved. Privacy Policy, Imprint, and Contact.