👤 Solution Architect
| Automatically generated excerpt from nestr.io on 2026-08-28 15:55 UTC, view all live information here. |
Circle (Delegator) | |
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Role Keepers |
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Purpose
While VSHN offers off-the-shelf self-service products, most potential customers who approach us have unique requirements and often need a tailored solution to meet their needs. We recognize that identifying the requirements, designing a solution, and leading the technical implementation in an agile way is what makes VSHN’s solution business work—adding the glue to our scalable products and utilizing our solution building blocks to offer complete solutions.
We need capable engineers ready to perform requirements engineering, solution design, assist with offerings, and lead the technical implementation of various VSHN building blocks and products, so that our customers and the involved VSHN teams are guided through the entire process and beyond on a technical level.
Accountabilities (Key Responsibilities)
Review and reevaluation of solutions for existing customers
Technical implementation coordination of sold solutions
Technical clarifications during the quotation process
Solution design
Requirements engineering with (potential) customers
Stakeholders and Key Deliverables
- General
Documented and explained Solutions (on the high level)
Solution Offering Process, while lead stays with Sales Role.
- Sales Role for Potential Customers
Information and Sales Support during lead qualification and first contact.
Solution Offering to understand requirements, design and sell new Solutions.
Technical Sales Support during offering phase.
- Customer (Key) Account Manager for Existing Customers
Technical Project Coordination for solution delivery or for bigger changes to existing Solutions.
Periodic, documented review and suggestions for their existing solutions and changing needs
Support in technically complex matters with their customers.
Technical coordination of inside-out (product)-driven changes affecting their customers.
Solution Offering to understand new requirements, design and sell new or a change to an existing Solution.
- Product Owner and Product Manager
Documented customer insights or feature requests (features, new product variants, etc. that they want)
Design enough new fitting solutions to grow the business
Dependencies
- Customer (Key) Account Manager
Drive customer projects on the non-technical level to ensure this role can focus on the technical aspects throughout the process:Own overall project budget and timeline and collaborate with customer to resolve such issuesOwn resolution of all non-technical (scope change, commercial, collaboration, legal) blockers in the project
Approach and negotiate (sell) with customers when changes to existing solutions are needed from VSHN’s side
- Product Manager
Clarity on what can be sold or used as building blocks for solutions including
Collaboration on unclear cases
Triggering reviews based on strategic changes, such as the introduction of new building blocks or products, or the end-of-life of existing ones.
- Product Owner
Clarity on what the product can do and its limitations and features
Clarity on what the team can do and its capabilities and capacity
Collaboration on unclear cases