🔘 Solution Business

Automatically generated excerpt from nestr.io on 2026-08-28 15:55 UTC, view all live information here.

Super-Circle (Delegator)

🔘 VSHN

Roles

Sub-Circles

Purpose

As defined in our Overall Business Strategy, we close the gap between VSHN Products and the unique needs of our customers. We combine VSHN Products and third-party offerings with standardized and custom Building Blocks to deliver complete Solutions on an ongoing basis - typically as subscriptions and managed services.

Accountabilities (Key Responsibilities)

  • Support of Solutions

  • 24x7 incident response and support

  • Operations of solutions for managed services

  • Building solutions, including technical project coordination

  • Standardization, development, and operation of solution building blocks and required base services and infrastructure

  • Solution design, documentation, and review

  • Requirements engineering and Sales Support

Stakeholders and Key Deliverables

Customers

  • We design, offer, and deliver complete solutions tailored to the customer’s technical business needs.

  • We add value and bridge the gap between their requirements and VSHN standard products.

  • We provision and help customers use cloud service provider products to address their technical business needs.

VSHN Product Value Streams

  • In the scope of Solutions, we provide the missing pieces and support so products can be used for the customer’s use case.

  • We provide Solution Architecting to support the sales process of VSHN Products and lead the technical onboarding project.

Dependencies

VSHN Product Value Streams

  • Usable VSHN Products as defined – we act as the "internal" customer.

  • Deeper technical requirements engineering, design, and technical project lead for product integration.

Customer (Key) Account Manager

  • Overall customer account management

  • Expectation management based on the defined solution

  • Project budget, high-level timeline, and scope control

  • Sales of changes to & up-selling of existing solutions

Sales

  • Sales of new solutions to potential customers