Central Services

In order to enable VSHN’s core business, provide things and tooling for VSHNeers, fulfill employer obligations and comply with legal and financial regulations, VSHN must provide certain internal services to support the teams.

We therefore want to clearly define who is responsible for which Central Service topics and where the boundaries to the rest of the organization are. This will ensure that everyone can find out who is responsible for what and where the split to other domains is.

Accountable Circle

Team Antares


Business Operations (Management)

Key Responsibilities

Most of the responsibilities are specified and delegates in these sub-domains:

Some exceptions and stand-ins are documented in Wiki.


Zurich Office Concept
  • Periodically check requirements

  • Rent new and get rid of rooms we no longer need

  • Assignment of rooms (see Office Management)

  • Develop long term strategy, including constructional measures to improve our offices, etc.

According to VIP-151

Agile Coaching
Company Events
  • Budget

  • Gather ideas for upcoming events.

  • Organize events.

  • Make sure that it happens according to what we promise to VSHNeers (for example 4 times a year).


Organize a VSHNday once a year with the goals set by the Board and Management as defined in VIP-149.

Other things


People Operations
  • People Operations is what others might call human resources, it has special constraints and is partly regulated by law, this is why we delegate this into its own sub-domain People Operations.

  • As caring about people is our most important core value we want to invite everyone to contribute and participate in decision making on topics that affect us all. This is why everything that’s not in the scope of People Operations should go into the VSHNeer Success domain instead.

Evaluation Criteria

  • Salaries are payed on time.

  • We bring in the money that we can bill.

  • We operate according to the law.

This domain is tracked and reviewed as VIP-35