Chat Channels

This page provides some information about the various chat channels we use every day.

Some of these channels are mandatory for all VSHNeers!
Questions Answers

Which channels to be in?

There are a few channels which are mandatory for every VSHNeer (#general & #announcements). The other channels are semi mandatory (every VSHNeer has to be a member of his own Teamchannel) and some which are on a voluntary basis.

How and when to create a channel? Mandatory things for a channel to exists (for example: good description, topic, etc.)

Fill in a precise Room topic: What’s this channel used for, who should be part of it’s discussion allowed or not.

How to have discussions in channels? (use threads)

Threads
Will exist on the same channel. They add the parent message property to the messages, so they can be displayed on the sidebar. They’re used to just answer a short question or input. For longer conversations it might be better to use the discussion button.

Discussions
Are basically new sub channels that inherit permission from the parent channel and have its creation announced on the parent channel. Usually, a discussion is being created to discuss something with a goal. Once this goal has been achieved, the discussion is going to be deserted. Semantically, it’s "done."

How to approach people in chat?

  • Typing is much slower than talking, so don’t just say hi - http://www.nohello.com/2013/01/please-dont-say-just-hello-in-chat.html

→ It doesn’t mean that you don’t have to follow basic courtesy rules, but jumping into the question question directly and give your chatpartner the possibility to answer your question even when you aren’t there anymore. This ansynchronus conversations saves you a lot of time.

  • Complicated issues, for which you have to write a longer text, have no place in chat. Especially if there are several attachments. The messages in the chat can’t be sorted away like an e-mail and it’s pointless to find the files again later. Better write a mail with a proper subject.

Customers in our chat, how they get access, why not to invite them into VSHN channels, etc

Please check this page in the wiki.

Specification

Channel Mandatory for VSHNeers Long story short

VSHN Chat

yes, during logged attendance time

Means:

  • be online

  • or offline but check every few hours

#announcements

yes, during logged attendance time

VSHN wide read only announcements. Mandatory for every VSHNeer

#general

yes, during logged attendance time

Daily announcements about attendences

transitory announcements like visitors, doodles Recrutinginterviews,

#off-topic

no

Topics / Links with no direct relation to work but interesting for VSHNeers

#technical

yes, for tech people

#link-dump

no

link things you want to share with other vshneers

#goodnews

no

announcements of good news, articles, blogposts from inside and outside the Vshn universe

#documentation

yes, for Interest Group members

discussions about documentation in wiki, handbook etc are held here

#meetups

no

information about all kind of meetups

#OfficeMgmt

yes, for Interest Group members

Topics around our physical office

#orgdev

yes, for Interest Group members

Discussions about organisation developement

#recruiting

yes, for Interest Group members

Notice the recrutingpipeline and find Interest Group people for talks

Teamchannels

yes, for team members

Channel for team specific topics

Customerchannels

yes, for team members

Channel for topics attached to Customer X