Organizing help for other teams

Due to the history of our teams and with the move to fixed customer ownership of our Solution Teams, there are known and unknown knowledge gaps. One team may urgently need help from another team because they don’t know enough about the customer’s setup or the technology they’re using.

We agreed, that Responsible Ops is also entry point for this: via

  • Check #Operations to see if another team could use your help.

  • If you don’t have the expertise or time to help, ask your team if someone else could help.

  • Offer or coordinate help to the other team.

This isn’t about taking over tasks from the other team. The ownership should stay with the team responsible for the customer.