Work Hours
Weekly Work Hours
We work 40 hours per week, or the percentage thereof agreed for part-time contracts.
Regular working schedule
VSHN offers flexible work arrangements that don’t lock employees into set workdays when working on a percentage. They agree on their schedules with their teams. To ensure transparency, open communication and collaboration, we have a wiki page where regular Work Schedules are noted. The entries are not rigid and should be updated for long-term changes. We trust and respect all VSHNeers (our employees), fostering a supportive work culture. Keeping calendars updated for short-term changes is also essential.
Office Hours
The following work hours apply for specific duties, Monday to Friday:
-
09:00 - 18:00 Responsible Ops
-
08:00 - 18:00 Main phone duty, conducted by our partner Tip Tel
If you are not assigned to one of these roles you don’t have to work during a specific time.
Usually, we have lunch between 12:00 to 13:00, but it’s up to you when you want to take your lunch break.
| See Support Availability for what office hours are communicated to our customers. |
Outside Office Hours
Work outside office hours is compensated with a 1.5x time credit. This applies only for work upon request by VSHN or a customer.
We define outside office hours as follows:
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Between 20:00 and 08:00 local time
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All weekends
-
All full-day public holidays (see below)
Public Holidays
Our calculation of public holidays follows the local rules and customs. In countries with a lower number of holidays compared to Switzerland, we grant additional ones as perks.
| Holiday | Date | Switzerland | Canada |
|---|---|---|---|
January 1st |
statutory |
statutory |
|
January 2nd |
perk |
n/a |
|
n/a |
statutory |
||
statutory |
statutory |
||
statutory |
n/a |
||
perk, half day (does not count as outside office work) |
n/a |
||
statutory |
n/a |
||
statutory |
n/a |
||
n/a |
statutory |
||
statutory |
n/a |
||
July 1st |
n/a |
statutory |
|
August 1st |
statutory |
n/a |
|
n/a |
statutory |
||
n/a |
statutory |
||
perk, half day (does not count as outside office work) |
n/a |
||
n/a |
statutory |
||
November 1st |
n/a |
statutory |
|
December 25th |
statutory |
statutory |
|
Saint Stephen’s Day / Boxing Day / Stephanstag |
December 26th |
statutory |
perk |
-
These holidays affect the office opening times in their respective country.
-
Employees have the holidays deducted from their annual work time depending on the entity they signed the work contract with. For example, Swiss VSHNeers working temporarily in Canada have their yearly work hours not adjusted for Canadian holidays.
Contractors abroad & EOR
The goal is for all VSHNeers, directly employed, contractors and EOR employees to have the same total annual working hours. In countries with a lower amount of holidays compared to Switzerland, we add the difference as perks. In countries with more statutory holidays, we ensure that the employee has these days of and the days will be subtracted from their annual working hours.