Work Hours
Office Hours
The following work hours apply for specific duties, Monday to Friday:
-
09:00 - 18:00 Responsible Ops
-
08:00 - 18:00 Main phone duty, conducted by our partner Tip Tel
If you are not assigned to one of these roles you don’t have to work during a specific time.
Usually we have lunch between 12:00 to 13:00, but it’s up to you when you want to take your lunch break.
See Support Availability for what office hours are communicated to our customers. |
Outside Office Hours
Work outside office hours is compensated with a 1.5x time credit. This applies only for work upon request by VSHN or a customer.
We define outside office hours as follows:
-
Between 20:00 and 08:00 local time
-
All weekends
-
All full-day public holidays (see below)
Public Holidays
Our public holidays follow the cantonal rules.
-
New Year (January 1st)
-
Berchtoldstag (January 2nd, defined by us)
-
Good Friday (Karfreitag)
-
Easter Monday (Ostermontag)
-
International Workers' Day (May 1st)
-
Ascension of Jesus (Auffahrt)
-
Pentecost Monday (Pfingstmontag)
-
National Day (August 1st)
-
Christmas (December 25th)
-
Saint Stephen’s Day (December 26th)
There are two public holidays only in Stadt Zürich, Sechseläuten and Knabenschiessen. These two half-days do not count as outside office hours.