Project Manager
Project managers are a temporary role for one specific project:
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Make sure the project is a success and deadlines are met.
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Be there for the customer or stakeholder for any questions or issues during the project phase.
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Ensure a smooth transition at the end of the project into production operations.
Duties
- Own (be responsible for)
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The project.
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- Be
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The single point of contact for the customer or internal stakeholder.
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Escalation point for change of scope, billing issues, resource problems, etc.
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- Define
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Requirements: with pre-sales engineer and customer.
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Requirements: with product manager and product owner.
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Scope and definition of done.
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- Plan
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JIRA project.
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Milestones and work-packages.
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React on scope changes in an agile way while keeping customer and stakeholders in the loop.
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- Coordinate
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Milestones and timeline with customer.
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Resources with Team Admins, represent the projects in all involved teams.
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- Control
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Logged and billable hours.
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Monthly invoice controlling of project hours.
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Out of Scope
A Project Manager isn’t:
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The role necessarily working on the technical implementations in the project.
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Responsible for the customer or setup once the project is done (see Service Manager).