Incident Prevention

The Incident Prevention issue type was introduced as part of VIP-119 in December 2021.


We’ve to do something to prevent a specific Incident. For example, Disk almost full.


jira incident prevention issue type


State Meaning Notes


Needs to be triaged by 1st Ops.

Potential incident in X days.


Clarifying details with customer (can be VSHN).


Prioritization <→ Service Manager.


Going to be worked on next.

In Progress

Currently being worked on.

Waiting for Customer

We can’t work on this task as we the customer needs to do something first (test, give feedback, answer a question) but the task isn’t considered done from our side yet.

Internal Review

The issue is done (all task deliverables completed) and should be reviewed by a VSHNeer before closing.

Do not change the assignee, but mention the one you’re waiting for


Finished. Nothing can be done anymore on this issue.

The issue can be re-opened and set back to in-progress if needed. If it’s a different issue, create a new ticket.


Transition Requirement

Untriaged → Selected

Urgent to prevent an incident "now."

Waiting for Customer → Done

Customer closes the ticket or confirms it can be closed.

Internal Review → Done

Write the resolution of the ticket in the comment.

Done → In Progress

Write a comment that clearly says why this issue should be re-opened.