Domain Customer Support

Accountable

Customer Support Team

Delegator

Business Operations (Management)

Purpose

Our customers have questions and issues, they also have different products and services from VSHN that are provided by different teams. If the customer had to figure out where to create a ticket or which team to call every time, it would be a big hurdle to reach us and work together efficiently. VSHN is also known for being directly reachable, you call or create a ticket, and you can directly work with an engineer who does their best to help you.

We need a way to keep this single point of contact, independent of how many teams and products we have, for the customer to reach us and get their issues and questions off their chest, which are then either handled directly or forwarded to the team and person who can resolve the issue.

Monitoring and Evaluation

Review (usually Peer Review) every 2 months with the Management.


This domain is tracked and reviewed as VIP-253